SHIPPING, RETURNS & DISCOUNTS

1/28/26: A NOTE ON PRECIOUS METAL PRICING

As you may have heard, the current metals market is rising at an unprecedented speed. Gold has now surpassed $5,000 an ounce, and sterling silver is rising at rates faster than ever seen before. For a bit of context, silver hovered between $20-$30 an ounce for years, and until the past few months, had never gone above $50 an ounce. As I write this, sterling silver is at $112 an ounce. More than triple what it was at this time last year, and an increase of over 54% just since the beginning of January.

As a result, we have no choice but to raise prices to cover costs. And while I always strive to give folks as much fair warning as I can before making pricing changes, current market conditions make that extremely difficult. In the 10 days since I adjusted pricing for the latest increase (with the intention of giving customers plenty of advanced notice), the spot price for an ounce of silver has gone up over $20. All of this is to say, while the market remains volatile, silver and gold prices may be subject to change without warning. We jewelers are all doing our very best to keep up with a rapidly changing landscape, and it's difficult to know how to navigate it, or when the market will stabilize. 

As always, feel free to contact us with any questions, and thank you for your support and understanding. 

 SHIPPING

Items listed in our Ready to Ship section are in stock and will ship within 3 - 5 business days of ordering.

All other items, as noted, are made to order and can take 2-4 weeks to complete and ship out of our studio. Please note that we do our very best to get orders out within this timeframe, but higher demand times of year may see ever so slightly longer turn around times. Should you need your jewelry with a little more haste, please be sure to contact us before placing your order, and we'll do our best to get you sorted. 

Domestic orders ship via USPS First Class Mail with delivery confirmation, and you will receive a shipment notification email with a tracking number as soon as your order goes out. You can expect your order to arrive about 3-5 days after receiving shipment notification. Please note that we are not privy to any tracking information beyond that connected to your tracking number on the USPS website, and are not able to help track down lost or wayward packages. These concerns should be taken up with the USPS directly. Once a package tracks as delivered, we cannot be responsible for replacement if it is stolen or missing. If you are concerned about the security of your delivery, please contact us to add signature confirmation to your order.  Please contact us if you have any other special shipping needs.

INTERNATIONAL SHIPPING

Shipping for international orders is $14, orders are shipped via USPS First Class international, which usually takes about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. We cannot predict, nor are we responsible for a package taking longer than the USPS stated delivery time, and First Class International shipments can be difificult to track once they leave our studio. If you are concerned about tracking, please contact us to make other shipping arrangements.

Please note that international shipments may be subject to import fees and taxes, and Tiro Tiro is not responsible for customs fees or taxes charged upon arrival. The recipient is solely responsible for all additional taxes and fees. If you are curious about the import taxes for your country, please be sure to inquire with your local post office about that rate, as we are not able to provide rate information for each country that we ship to. All orders will be marked as merchandise, and we will not mark items with a lower value to avoid customs fees. Please contact us if you have any further questions or concerns about international shipping, we're happy to work with you. 

RETURNS

We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than wonderful in any way, returns need to made within 14 days of receiving your order. Please contact us before sending an item back to authorize a return. Items should be sent back in original condition, and include a note stating the reason for your return or exchange, as well as a return address. We can either issue a refund or exchange for another item. In the case of a refund, please note that we do not refund shipping costs. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you. 

Items marked as FINAL SALE are just that, and cannot be returned. Final sale pieces will only be replaced/exchanged for a like item in the case that they are damaged in shipping. 

SALES & DISCOUNT CODES: THE FINE PRINT

On occasion, we offer sales or special discount codes. Please note that discount offers cannot be combined, are applicable to dates of sale only, and will not be applied retroactively to past orders, or extended to orders placed after a sale has concluded. Thank you for your understanding.