All other items, as noted, are made to order and can take 2-3 weeks to complete and ship (but will usually ship sooner). Should you need your jewelry with a little more haste, please be sure to contact us before placing your order, and we'll do our best to get you sorted.
Domestic shipping is free, via USPS First Class Mail with delivery confirmation, and you will receive a shipment notification email as soon as your order goes out. You can expect your order to arrive about 3-5 days after receiving shipment notification. Please contact us if you have any other special shipping needs.
Shipping for international orders is $12, orders are shipped via USPS First Class international, which usually takes about two weeks to arrive, but can take up to 3 or 4 weeks depending on how long a package is held in customs. We cannot predict, nor are we responsible for a package taking longer than the USPS stated delivery time, and First Class International shipments cannot be tracked once they leave our studio. If you are concerned about tracking, please contact us to make other shipping arrangements.
Please note that international shipments may be subject to import tax upon arrival at their destination and Tiro Tiro is not responsible for customs fees or taxes charged upon arrival. Please contact us if you have any further questions or concerns about international shipping.
We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than wonderful in any way, returns need to made within 7 days of receiving your order. Please contact us before sending an item back to authorize a return. Items should be sent back in original condition, and include a note stating the reason for your return or exchange, as well as a return address. We can either issue a refund or exchange for another item. In the case of a refund, please note that we do not refund shipping costs. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you.
Items marked as FINAL SALE are just that, and cannot be returned. Final sale pieces will only be replaced/exchanged for a like item in the case that they are damaged in shipping.